Last updated: January 2026 | Effective: January 2026
Important: Please read these terms carefully before opening an account or placing any bets. By registering with us, you confirm that you accept these terms in full. Gambling is only permitted for adults aged 18 and over. Underage gambling is illegal.
These Terms and Conditions ("Terms") govern your use of the Duelz Casino website at duelzcasinoonline-uk.com and all associated services, games, and features. By creating an account and using our services, you agree to be bound by these Terms, our Privacy Policy, our Responsible Gaming Policy, and any game-specific rules posted on the site. We operate under UK Gambling Commission licence 054743. These Terms form a legally binding agreement between you and us. If you do not agree with any part of these Terms, you should not use our services.
To open a Duelz Casino account, you must be at least 18 years of age. We verify all players' ages during registration and reserve the right to request identity documents at any time. You must be a resident of the United Kingdom to use our services. Players located in jurisdictions where online gambling is prohibited by law are not permitted to register or play. Creating an account on behalf of another person is strictly prohibited. We reserve the right to close any account opened in violation of these eligibility requirements and to void any winnings obtained thereby.
You must provide accurate, complete, and up-to-date personal information when registering. You may hold only one account with us — multiple accounts are strictly prohibited. You must keep your login credentials confidential and not share them with anyone. We are required by UKGC regulation to verify your identity (KYC — Know Your Customer) before processing withdrawals. KYC verification requires government-issued photo ID (passport or driving licence) and proof of address (utility bill or bank statement dated within 3 months). KYC may also be requested before any withdrawal regardless of account age. Accounts that fail to complete KYC within the specified timeframe may be suspended or closed.
The minimum deposit is £10 for most payment methods. Withdrawals require a minimum of £10. All deposits and withdrawals must use the same payment method where possible — this is an anti-money laundering requirement. We reserve the right to carry out enhanced due diligence checks on large transactions. Credit cards are not accepted for gambling deposits in compliance with UKGC regulations effective April 2020. Processing times: e-wallets 0-24 hours; debit cards 1-3 business days; bank transfer 3-5 business days. We process withdrawal requests within 24 hours on our side, excluding weekends and public holidays. Funds not withdrawn within 180 days of account inactivity may be subject to administrative charges as outlined in our inactivity policy.
All bonuses are subject to the following general rules unless stated otherwise in the specific bonus offer: (a) Bonuses are for real-money account holders only; (b) Wagering requirements must be completed before any bonus-derived winnings can be withdrawn; (c) Bonus validity periods are clearly stated for each offer; (d) Bonuses may not be combined unless explicitly stated; (e) Maximum bet per spin while a bonus is active is £5; (f) Certain games may be excluded from wagering contributions — see the game contribution schedule; (g) We reserve the right to withdraw any bonus offer, amend its terms, or cancel bonus winnings where we have reasonable evidence of bonus abuse. Welcome bonus: 100% up to £200 + 50 free spins, 35x wagering on bonus amount, valid 30 days, new players only, min deposit £10.
All games are independently certified for fairness by accredited testing laboratories. Random Number Generators (RNGs) are regularly audited. Any attempt to manipulate game outcomes, exploit software errors, engage in collusion, or use artificial intelligence or automated playing systems is strictly prohibited and will result in immediate account suspension, forfeiture of funds, and potential legal action. We use anti-fraud monitoring systems and cooperate fully with law enforcement authorities where required. Any winnings obtained through fraudulent means will be voided. Chip dumping, bonus abuse, and any form of money laundering will not be tolerated.
We are committed to responsible gambling. Players can set deposit limits, loss limits, wager limits, session time limits, and self-exclusion periods via their account settings. These tools take effect immediately upon activation. We participate in GAMSTOP, the national self-exclusion scheme — see gamstop.co.uk. Players who are registered with GAMSTOP will be blocked from opening or using an account. If you have concerns about your gambling, contact GamCare on 0808 8020 133 or visit gamcare.org.uk. We are also members of the GambleAware programme and contribute to its funding.
If you have a complaint about any aspect of our service, please contact our customer support team in the first instance via live chat or email. We will acknowledge your complaint within 24 hours and provide a full response within 8 weeks. If your complaint is not resolved to your satisfaction, you may escalate to the UK Gambling Commission via their website, or to our Alternative Dispute Resolution (ADR) provider as listed on our account terms page. We are committed to fair dispute resolution and comply with all UKGC dispute resolution requirements.
We reserve the right to amend these Terms at any time. Material changes will be communicated to you by email and/or by notification upon login at least 30 days before taking effect. Continued use of the services after the effective date constitutes acceptance of the amended Terms. If you do not agree to the changes, you should close your account before the effective date. The most current version of these Terms is always available on this page.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Our operations are regulated by the UK Gambling Commission. Nothing in these Terms limits your statutory rights as a consumer under UK law.
