Last updated: March 2026
Gambling is entertainment — and like all entertainment, it's best enjoyed responsibly. At Duelz Casino, we operate under UKGC licence 054743, which legally requires us to provide robust responsible gambling tools and to take active steps to protect vulnerable players. This isn't box-ticking. We genuinely believe that a player who gambles within their means is a player who will stay with us long-term. Problem gambling harms players, families, and the reputation of the industry as a whole. We have zero interest in profiting from it.
We've built comprehensive safeguards into the Duelz Casino platform. Every registered player can access deposit limits, loss limits, wager limits, session time limits, reality checks, cool-off periods, and permanent self-exclusion — all from the account settings dashboard, all taking effect immediately. No phone call required. No waiting period. The UKGC mandates this, and we deliver it. The UK Gambling Commission publishes its licence conditions and codes of practice publicly — we comply with all of them.
Our responsible gambling tools are available immediately from your account dashboard under Settings → Responsible Gambling:
Problem gambling affects people from every background. It's not a character flaw — it's a recognised psychological pattern that can develop gradually. Warning signs include: chasing losses, gambling with money you can't afford to lose, lying about gambling activity, borrowing money to gamble, gambling to escape stress or depression, and feeling unable to stop even when you want to. If any of these sound familiar, please reach out to a support service. GamCare offers free, confidential support 24/7 via phone and online chat.
We actively monitor player behaviour for indicators of problem gambling. If our system flags unusual patterns — rapid, repeated deposits after losses, escalating bet sizes, extended late-night sessions — our responsible gambling team may make contact to check in. This is never punitive. It's a welfare check. You can decline, but we will always offer the information and the tools to take a break.
If you or someone you know needs support, these organisations provide free, impartial help:
Free confidential support, advice and counselling for anyone affected by gambling
0808 8020 133We do not permit anyone under the age of 18 to open or use a Duelz Casino account. Age verification is mandatory at registration, and we conduct additional checks at withdrawal. If you share a device or computer with a minor, we strongly recommend using parental control software such as GamCare's internet blocking tool guide to restrict access to gambling websites. You should also keep your casino login credentials private and not accessible to children.
For additional parental controls, BeGambleAware maintains a list of recommended filtering software. Tools like Gamban, BetBlocker, and Net Nanny can block access to all gambling websites across your devices. These are free or low-cost and take minutes to set up. We endorse their use and actively promote them to any player who mentions concern about a family member accessing gambling sites.
To self-exclude: log into your account, go to Settings → Responsible Gambling → Self-Exclusion, choose your exclusion period (minimum 6 months, or permanent), and confirm. Your account is closed immediately. We will not send marketing materials during your exclusion. We will also notify GAMSTOP of your exclusion within 24 hours. If you try to create a new account during your exclusion period, we will close it when we identify the match.
If you cannot log in to self-exclude, contact our support team via live chat or email. Provide your account email and request immediate self-exclusion — our team is authorised to process this without any further verification. This is a legal right under UKGC regulations. If you want a nationwide exclusion across all UK licensed gambling sites, register at GAMSTOP directly — it's free and takes about 5 minutes.
