Privacy Policy

1. What Data We Collect

We collect the following categories of personal data:

• Identity data: Full name, date of birth, username, and copies of identity documents provided for KYC verification.
• Contact data: Email address, phone number, and postal address.
• Financial data: Payment method details (not full card numbers), transaction history, deposit and withdrawal records.
• Gameplay data: Game sessions, betting history, win/loss records, and responsible gambling tool usage.
• Technical data: IP address, browser type, device information, operating system, and cookies.
• Marketing data: Your preferences for receiving marketing communications from us.
• Communications data: Records of customer support interactions, complaints, and correspondence.

2. How We Use Your Data

We process your personal data for the following purposes:

• Contract performance: To manage your account, process transactions, and provide our gaming services.
• Legal obligations: To comply with UKGC requirements including KYC, AML (anti-money laundering), and responsible gambling obligations.
• Legitimate interests: To detect fraud, prevent bonus abuse, improve our services, and ensure the security of our platform.
• Consent: To send you marketing communications (only where you have opted in). You may withdraw consent at any time.

3. Data Sharing

We share your personal data with the following third parties, strictly for the purposes described above:

• UKGC: As required by our operating licence and regulatory obligations.
• GAMSTOP: To enforce self-exclusion registrations.
• KYC/AML providers: Third-party identity verification and fraud prevention services.
• Payment processors: To process deposits and withdrawals securely.
• Game providers: Game software providers receive anonymised session data for game performance purposes.
• Legal authorities: Where required by law, court order, or law enforcement request.

We do not sell your personal data to third parties for marketing purposes. Ever.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. UKGC regulations require us to retain certain records for a minimum of 5 years after your account is closed. Financial transaction records are retained for 7 years in compliance with UK financial regulations. After the applicable retention period, your data is securely deleted or anonymised.

5. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of all personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where there is no compelling reason for continued processing (subject to legal retention requirements).
• Right to restrict processing: Request that we limit how we process your data in certain circumstances.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

6. Cookies

We use cookies to operate our website and services. Essential cookies are required for site functionality and cannot be disabled. Analytics cookies help us understand how players use the site — these can be declined via our cookie preference centre. Marketing cookies enable personalised advertising — you can opt out at any time. For a full list of cookies we use and their purposes, see our Cookie Policy linked in the footer. We use ICO-compliant consent management for all non-essential cookies.

7. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include 256-bit SSL encryption, access controls, regular security audits, and staff training on data protection. Despite these measures, no data transmission over the internet is 100% secure. In the event of a data breach that is likely to pose a risk to your rights and freedoms, we will notify you and the ICO in accordance with UK GDPR requirements within 72 hours.

8. Contact

Data Controller: Duelz Casino
Website: duelzcasinoonline-uk.com
Email: [email protected]
UK Gambling Commission Licence: 054743

For questions about this Privacy Policy or your data rights, contact our Data Protection Officer using the details above. For responsible gambling support, visit BeGambleAware or GamCare.